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Returns & exchanges
Returns
Consumers have a fourteen-day withdrawal. Orders from our online shop can be returned within this return period. The costs for returns will be charged to the buyer.
Exchanges
Online orders can be exchanged within the 14-day exchange period. The exchange is only possible in a different size and color of the same article. The goods must be unworn and in perfect condition. The cost of the exchange will be charged to the buyer.
Report your wish to return or exchange a product by email to ivan@oehler-fashion.it. Please indicate the order number, name of the product and the associated exchange required. You will then receive the return label from us and we will organize the collection of the package. As soon as we receive the package, we check the condition of the goods and initiate the refund.
Return costs
| COUNTRY | RETURN COSTS IN EURO |
| Zone 1 | 10,00 € |
| Italy | |
| Zone 2 | 15,00 € |
| Germany | |
| Austria | |
| Switzerland | |
| Zone 3 | 40,00 € |
| Other EU countries | |
| Zone 4 | 80,00 € |
| Non EU countries |